Online Remote
Support
The help you need from home.
There are times when leaving home is not an option. Using our secure video conferencing software, our certified Apple Specialists will guide you through a 15-minute (or more!) session starting from $45.
You’ll enjoy the undivided attention needed to get to the bottom of the issue and ask any questions you may have.
Why choose Remote Support Online?
Life is busy, and you need support that works with your schedule. When you choose Online Remote Support from Simply Computing, you get the support you need at a time convenient to you.
Our video conferencing software works best with Macs with a minimum of 4GB of memory and running macOS 10.8 “Mountain Lion” or later. You’ll also need a reliable internet connection.
Enjoy:
- Support from the comfort of home
- Apple Certified Experts
- Secure connection
- Remote access
- Convenient scheduling
- Pay for the time you need (in 15-min increments)
Book your 15-minute Online Remote Support Session
Please describe you issue(s) as thoroughly as possible while booking your online support appointment. If for any reason we feel an alternate support method would be more efficient, we’ll contact you before your appointment to discuss your options.
Online Remote Support FAQs
How Does It Work?
Our technician uses software to securely connect to your device over the internet, diagnosing and fixing problems in real-time while you watch.
What are the technical requirements?
You'll need a stable internet connection and your device, that is having an issue, is capable of running video conferencing software (like Zoom).
What can be covered with this service?
Online Remote Support can address a wide range of software-related issues but may not be suitable for hardware-related problems. If an issue can't be resolved remotely, the technician may suggest in-store services or other alternatives.
How will I know if my issue can be resolved by this service?
To determine if an issue is hardware-related or can be resolved through online remote support, consider the symptoms of your device. Generally, software issues might include slow performance, software errors, which often can be resolved remotely. Hardware issues involve physical problems like broken screens, keyboard failure, or issues that persist even after restarting the device. When in doubt, describing your issue to the remote support technician can help them assess whether it can be addressed online.
